How to counter-check-out and refund dishes

If the End of Day report is performed on the same day, counter-check-out cannot be performed.

When the customer finds that the bill is incorrect or the bill is not discounted after placing an order for checkout, how can he conduct counter-check-out?

Go to Restaurant POS and login.

Click the Paid Bills button

Choose the order for counter-check-out then click the Reopen button

This message will pop up then click OK

Go Back to the ordering page and you will see the reopened order in red highlight then double click it

In this example, the buyer only ordered 1 qty of CheeseFlakes but on their bill it shows 2 qty

Click the dish then click the Void button below, also void the Cash or any payment method used before

Choose the void reason then click Okay and enter the quantity to be returned

Enter 1

Now the correct order will show 1 qty of CheeseFlakes then proceed to payment